First Line Managers Training Course

On this comprehensive course delegates will cover the six major skills sets relating to first line management: The six “must-have” skills sets for the first line manager are: Setting realistic and optimistic goals, communicating with confidence and clarity, time management and prioritisation skills, managing conflicts and arguments, managing your own self (self-confidence, self discipline, self-esteem, self-awareness), inspiring the rest of the team to move forward together, (ie leadership skills.)

The comprehensive study programme enables participants to set and achieve their management goals, communicate better with the team and their superiors and manage time more effectively. Following their attendance, participants will be confident in dealing with conflict situations and difficult people and will truly inspire their team to grow and to stay positive.

First Line Managers Training Course Overview

  • How can you get the best performance from the team?
  • The six major management skill sets
  • Making SMART target work for you
  • The importance of clear instructions
  • Why you should use numbers to clarify your message
  • The proper and improper use of humour
  • Handling difficult people
  • Use only factual, not emotional language
  • Preparing your message in advance
  • Distinguish between reasons and excuses
  • When to compromise and when not to
  • Time management training
  • How to prioritise correctly
  • The difference between busy-work' and being 'productive'
  • Handling interruptions and distractions
  • How to delegate effectively
  • Developing concentration and focus
  • Creating a positive team atmosphere
  • How to keep the conversations productive
  • The continuous improvement formula
  • Giving constructive criticism
  • Turning negative situations into positive ones
  • Action planning

Date: Wednesday 23 October 2019

Time: 09:00 - 16:30

Cost: 1050.00

Contact Person: N/A

Phone Number: 01452 856091