Conflict Management Training

Course Outline:

  • Resolving conflicts that may be based on poor communication.
  • The need to act from professional principles, not your feelings or mood. 
  • The need for clear communication to avoid miscommunication and misunderstands.
  • Conflict resolution requires clear language, and the accurate use of words.
  • Focus on what CAN BE DONE, not on what cannot be done.
  • Distinguish between legitimate criticism and negative cynicism.
  • How to improve your listening skills.
  • Managing confrontational situations.
  • The need for praise and appreciation.

Date: Monday 10 December 2018

Time: 09:00 - 16:30

Cost: 540.00

Contact Person: N/A

Phone Number: 01452 856091